jelly's Privacy Policy
This document explains in detail how your personal information is collected on the jelly platform, what it is used for, and how securely it is stored. You are requested to read this policy carefully.
Introduction and Scope
This Privacy Policy ("Policy") defines the rights and responsibilities regarding information between the jelly platform ("Platform", "we", "our") and its users ("you", "user"). By creating an account, logging in, or using services on this platform, you are considered to have accepted all terms of this Policy.
Before registering on jelly, it is important to read our Terms and Conditions, where the full terms of service use are discussed in detail.
This Policy applies only to information collected through the jelly platform. We have no control over information collected through third-party websites or services, and in such cases the relevant third party's own privacy policy will apply.
This platform is for individuals aged 21 and above. We do not intentionally collect any personal information from anyone under the age of 21.
Information We Collect
We collect various types of information to manage your account on the jelly platform, process transactions, and provide you with the right services.
2.1 Information You Provide Directly
Information you voluntarily provide during registration and account management:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details for identity verification
- Mobile banking details (bKash, Nagad, Rocket) or bank account details for financial transactions
- Content of messages and complaints sent to customer support
2.2 Automatically Collected Information
Certain information is collected automatically when you browse or use the platform:
- IP address and device identifier information
- Browser type, operating system, and device model
- Date, time, and duration of platform access
- List of pages visited and navigation patterns
- Session information collected through cookies and similar tracking technologies
- Transaction history, betting activity, and game logs
2.3 Information Received from Third Parties
We may occasionally receive limited information from payment gateways, identity verification agencies, or technology partners. This information is used solely to ensure the security of your account and to prevent fraud.
Purpose of Information Use
jelly uses collected information only for specific, legitimate purposes. We never process information for unnecessary reasons without your consent.
- Account Management: For registration, login verification, password recovery, and account security.
- Transaction Processing: For carrying out financial activities including deposits, withdrawals, and transfers via bKash, Nagad, Rocket, or bank transfer.
- Identity Verification: To confirm a user's age and identity in accordance with Anti-Money Laundering (AML) regulations and online platform standards.
- Customer Support: To answer your questions and resolve complaints via live chat or email.
- Bonuses and Promotions: To verify your eligibility and provide applicable offers.
- Fraud Prevention: To detect suspicious activity and maintain platform security.
- Responsible Gaming: To monitor user gaming patterns and provide support where needed.
- Platform Improvement: To resolve technical issues and improve service quality.
We believe responsible gaming is essential for a healthy experience. To learn more, read our Responsible Gaming Guide, which explains limit-setting and self-exclusion options.
Information Disclosure and Sharing
jelly does not sell or rent your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
4.1 Service Provider Partners
We work with trusted third parties for payment processing, identity verification, game software provision, and technology infrastructure management. These partners are given access only to the information necessary to perform specific services and are bound by confidentiality agreements.
4.2 Legal Obligations
We may be legally required to disclose information in response to applicable laws, court orders, or valid requests from government authorities. Such disclosure is always kept to the minimum necessary.
4.3 Business Changes
In the event of a business merger, acquisition, or asset transfer, user information may be transferred to the new entity. We will notify users in advance before any such change takes place.
jelly never sells your personal information to advertisers, marketing agencies, or data brokers.
Cookies and Tracking Technologies
The jelly platform uses cookies and similar tracking technologies for proper operation. Cookies are small text files stored in your browser that help the platform remember your preferences and activity.
5.1 Essential Cookies
These cookies are necessary for the platform's basic functionality — maintaining login sessions, storing security tokens, and completing transaction processes. Disabling them will prevent the platform from working properly.
5.2 Functional Cookies
These cookies save your preferred language, display settings, and personalised experience, so you do not have to set them up again each time you log in.
5.3 Analytics Cookies
We collect anonymous analytics data to understand which parts of the platform users use most and where technical issues occur. This data does not identify any individual.
You can disable or delete cookies from your browser settings. However, disabling essential cookies may cause login and payment features to not work properly.
Data Retention Period
jelly retains your information only for as long as necessary to fulfil the original purpose or to comply with legal obligations.
- Account Information: For the duration the account is active and for the applicable legal period after it is closed.
- Transaction Records: For the period required under financial regulations, generally five to seven years.
- Customer Support Communications: For up to two years from the date of complaint resolution.
- Analytics Data: In anonymised form for a maximum of thirteen months.
After your account is closed, we actively begin the process of deleting your personal information. Information that must be retained by law is kept securely for the required period and then permanently deleted.
Data Security Measures
The jelly platform applies industry-standard technical and administrative measures to protect your personal and financial information.
- SSL Encryption: All data exchanged between your browser and our servers is encrypted using 256-bit SSL technology.
- Data Encryption: Stored sensitive information — passwords and payment details — is always kept in encrypted form.
- Access Control: Only authorised staff are given access to the information necessary for their specific role.
- Regular Security Reviews: Regular security audits are conducted to identify potential vulnerabilities.
- OTP Verification: OTP-based two-step verification during login and transactions.
- Fraud Monitoring: A 24/7 monitoring system is active to automatically detect suspicious activity.
No one can guarantee 100% security when transmitting information over the internet. However, jelly continuously works to minimise risk through ongoing technology improvements.
User Rights
As a user of the jelly platform, you have the following rights over your own information:
8.1 Right of Access
You have the right to know what information we hold about you. Through a written request, you may ask for a copy of your information.
8.2 Right to Correction
If your account contains incorrect or incomplete information, you may request that it be corrected. Basic information can generally be changed yourself through account settings.
8.3 Right to Deletion
When closing your account or in certain circumstances, you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations.
8.4 Right to Restrict Processing
In certain circumstances you may request that processing of your information be restricted. When considering such a request, we will also take applicable legal obligations into account.
8.5 Right to Lodge a Complaint
If you have any concerns about how your information is used, please contact us directly. We treat every complaint seriously and work to resolve it promptly.
For answers to common questions about these rights, visit our FAQ section, where many questions about accounts and information are answered.
Protection of Minors' Information
The jelly platform is explicitly not for individuals under the age of 21. We do not knowingly collect any information from minors.
Although an age verification process exists at registration, if someone creates an account using false information and we become aware of it, that account will be immediately suspended and the collected information will be deleted.
If you believe a minor is using our platform, please notify our customer support immediately.
International Data Transfers
jelly's technology infrastructure may operate on servers located in various countries. If your information needs to be transferred or stored outside Bangladesh, we ensure that the receiving party follows data protection standards equal to or higher than those in this Policy.
International data transfers are carried out only where necessary for service provision and are always done through encrypted channels.
Policy Changes and Updates
jelly may update this Privacy Policy when needed. If significant changes are made, we will post a notice on the platform and the date at the top of the document will be updated.
If you continue to use the platform after changes are made, you are considered to have accepted the updated Policy. It is therefore recommended that you review this Policy regularly.
Before major changes to the Policy, we will try to send users advance notice by email or to their account inbox.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us. jelly's customer support team is available in both Bengali and English, seven days a week, 24 hours a day.
To learn more about our platform and team, visit the About Us page.