Responsible Gaming —
Stay Safe and Informed
At jelly, we believe entertainment is only meaningful when it does not harm you or your family. On this page you will find ways to stay in control, warning signs to watch for, and how to get help when needed.
Our Commitment
Gaming should be enjoyable — not stressful. jelly works from that belief to keep every member safe.
jelly is an entertainment platform, and we want our members to always play with awareness. Betting or casino games are a form of entertainment — not a source of income. Every game carries risk and there is no guarantee of winning. With that reality in mind, we have created our responsible gaming policy, which applies equally to every member.
The responsible gaming terms are detailed in our Terms and Conditions. Every member agrees to these terms when opening an account. We encourage every member to read and understand them. Registering at jelly means agreeing to this commitment.
If you ever feel that gaming is getting out of control, contact our support team immediately. Our 24/7 live chat and email support team is always ready to help in both Bengali and English.
Our Core Principles
Gaming is for entertainment, not stress. Continuing to play in the hope of recovering lost money is a dangerous habit.
Age Limit
Only individuals aged 21 or above may open an account and play at jelly. Access by minors is strictly prohibited.
Self-Control Tools
jelly provides several personal control options for its members. You can use these to set your own limits.
Set Deposit Limit
Set a maximum amount for your daily, weekly or monthly deposits yourself. Once set, the limit takes effect immediately.
Deposit ControlSet Loss Limit
Once you lose more than a set amount, no further bets can be placed automatically — this limit protects you from major financial loss.
Loss ControlSession Time Limit
Decide in advance how long you will play in one session. When the set time is up, the session will end automatically.
Time ManagementCooling-Off Break
If you want to suspend your account temporarily for a few days, use the cooling-off option. During this time you will not be able to log in or place bets.
Temporary BreakSelf-Exclusion
If you want to close your account for an extended period or permanently, submit a self-exclusion request. Our support team will help you complete the process.
Long-Term BreakReality Check Reminder
Turn on notifications that show you a summary of your playing time and spending at regular intervals. This helps you stay aware.
Awareness NotificationRequest a Limit
To activate any self-control tool, contact our support team with the details below. We are available 24/7 via live chat or email.
This form is a visual example. For an actual request, please contact us via live chat or email.
Warning Signs
Problem gambling does not always appear suddenly — it builds gradually. If you notice the signs below, it is important to take them seriously.
- Repeatedly playing in the hope of recovering lost money — this is the most common sign of problem gambling.
- Spending more than a planned budget and then not acknowledging it to yourself.
- Hiding your gambling from family or friends, or lying about it.
- Neglecting work, studies or family responsibilities because of gambling.
- Feeling anxious, irritable or restless when unable to play.
- Taking on debt or dipping into savings to find money to gamble.
- Repeatedly trying to stop gambling but failing.
- Constantly thinking about gambling — even while trying to sleep.
Keep in Mind
If even one of the signs above applies to you, take it seriously. Asking for help is not weakness — it takes courage.
Protecting minors: If anyone under 21 lives in your household, make sure they cannot access your account. Use parental control software if needed.
Healthy Gaming Habits
Following a few simple guidelines keeps betting and gaming more enjoyable and manageable.
Before you start playing, set a fixed budget — an amount you can afford to lose without it affecting your daily life. Stay within that amount. jelly's deposit limit tool can help you do this directly.
Keep a clear head while playing. Avoid gambling when you are angry, frustrated or have been drinking — your judgment is reduced in those states and the risk of greater losses is higher. Take regular breaks and spend time on other hobbies and with your family.
Our FAQ section has answers to many questions about responsible gaming. If you are unsure about anything, check there or ask our live chat team directly.
Remember that betting or casino games can never be a reliable source of income. Every game is entirely probability-based — the house always has an edge over the long run. Keeping this in mind prevents unrealistic expectations from forming.
If your family or people close to you feel that your gambling habits are problematic, listen to them seriously. An outside perspective is often clearer than your own.
Under our Privacy Policy, your personal information and gaming history are fully protected. Any self-exclusion or support request is handled confidentially.
How to Get Help
If you or someone you know is facing problem gambling, do not face it alone — get help. Support is close at hand.
jelly Live Chat Support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week. Tell them about a self-exclusion, a limit request or any concern directly in chat — they will guide you through the next steps.
Email Support
If you prefer to write in more detail, contact us at our support email. Email support is also available in both Bengali and English, and the contact details can be found in the contact section of the site.
Family and Loved Ones
Family and friends are the first source of support. Tell someone you trust about your problem. They are the ones best placed to help you get back on track.
Professional Counsellors
Consulting a mental health professional or addiction specialist is an effective step. Both government and private hospitals in Bangladesh have mental health departments.
Addiction Rehabilitation Centres
If the problem is serious, seek help from an addiction rehabilitation centre. These centres provide counselling and therapy while maintaining confidentiality.
Problem Gambling Support Groups
In many countries there are peer support groups where people facing the same issues work together. This kind of mutual support is effective over the long term.
Age limit reminder: All services at jelly are only for individuals aged 21 or above. Opening or using an account for a minor is strictly prohibited and may also create legal liability.
Questions About Responsible Gaming
Common questions from members about responsible gaming are answered below.